Question 1

What exactly is Swizeo?

Accepted Answer

Swizeo is a platform that gives you a ready-to-use online shop to sell your expertise: consultations, courses, digital products, freelance services, subscriptions, or physical products. You get a public page under your name, a management dashboard, and secure payment collection — with no site to build.

Question 2

Who is the platform for?

Accepted Answer

Consultants, coaches, therapists, trainers, content creators, freelancers, and independent experts who want to sell their time and knowledge without relying on a middleman or a costly website.

Question 3

How long does it take to open my shop?

Accepted Answer

Less than 10 minutes. Signup happens in 3 steps: verifying your email with a code, creating your profile (photo, name, shop address), and setting up your payouts.

Question 4

Do I need to already have a website?

Accepted Answer

No. Your shop has its own address (swizeo.ch/yourshop) and can serve as your main site, complement an existing one, or extend your social media. Every page is mobile-first: share the link in your bio and visitors buy straight from their phone.

Question 5

Do I need a business status?

Accepted Answer

You must be able to legally collect income in your country: a freelance, sole proprietorship, or company status is required to pass identity verification when setting up payments.

Question 6

How much does it cost?

Accepted Answer

No subscription, no setup fee. The platform takes a 30% commission only on completed sales. Stripe fees remain the seller's responsibility. No sale, no fee.

Question 7

How do online consultations work?

Accepted Answer

You offer exchanges by call, chat, or video. Your clients can reach you instantly when you're online, or book a slot in advance. You charge per minute for instant calls, or a flat fee for scheduled appointments.

Question 8

Can I sell courses and digital products?

Accepted Answer

Yes. Build a pack once and sell it forever: videos, PDFs, audio, ebooks, templates or presets. Every buyer gets instant access after payment, with no action from you, and their progress is tracked.

Question 9

Can my content be viewed without being downloaded?

Accepted Answer

Yes. PDFs, images, MP4 videos and MP3 audio play directly in the app, without leaving your shop. Downloading is an option you enable per offer: turned off, the file stays view-only online — ideal to protect your courses and digital products.

Question 10

What is a freelance gig?

Accepted Answer

A service sold as a ready-to-order package, with up to three tiers (Basic, Standard, Premium). The client chooses, pays, describes their need, and you deliver the result from your dashboard — no quote or negotiation needed.

Question 11

Can I sell physical products?

Accepted Answer

Yes, through the physical shop: stock management, shipping zones and fees, cart, orders, and shipment tracking from the same dashboard.

Question 12

How do subscriptions work?

Accepted Answer

You publish a content feed reserved for members (posts, videos, files), accessible through a recurring monthly payment, like a private community space.

Question 13

Can I organize events or workshops?

Accepted Answer

Yes. A public event calendar lets you announce your workshops, live sessions, and group sessions, with recurring appointments if needed.

Question 14

What will my shop address be, and can I change it?

Accepted Answer

A short address like swizeo.ch/yourshop, with no spaces or accents, 20 characters max. You can change it up to three times: each change breaks links you already shared, so choose carefully from the start.

Question 15

How do I customise my shop's appearance?

Accepted Answer

From your settings: logo, croppable profile photo, banner, accent colour, solid or gradient backgrounds, card shapes. You also choose which sections are visible (blog, courses, shop, network…) and their order; empty tabs are hidden automatically.

Question 16

Can I gather all my links on my shop?

Accepted Answer

Yes, a Links section brings together your social profiles and internal links (an offer, an article, a page of your shop). Reorder them by drag and drop, just like your tabs: your shop replaces a plain link-in-bio, with checkout built in.

Question 17

Is my shop visible internationally?

Accepted Answer

Yes. The interface and your content display in six languages (French, English, Spanish, Portuguese, German, Italian) with automatic translation, and prices show in your shop's currency. You sell beyond your country with nothing to reconfigure.

Question 18

Can I publish articles?

Accepted Answer

Yes, a built-in blog lets you publish free or paid articles to attract traffic and showcase your expertise.

Question 19

How do I get paid?

Accepted Answer

Payments are processed by Stripe. You create or connect a Stripe Connect Standard account during signup: you keep full access to your own Stripe dashboard and funds land directly in your bank account, commission deducted. Your shop goes public as soon as your payments are active.

Question 20

What commission is charged?

Accepted Answer

30% on every sale. Stripe fees are the seller's responsibility. There is no subscription, no fixed fee, and no cancellation fee.

Question 21

When do I receive my money?

Accepted Answer

According to Stripe's schedule, usually within 2 to 7 business days after the sale, depending on your country and account history.

Question 22

What is the credits system?

Accepted Answer

Your clients can buy credits on your shop (the purchase cap is adjustable) and use them to pay for your per-minute consultations or your offers, alone or on top of a card payment. Every credit purchase and debit is logged, and you can also gift credits.

Question 23

What happens if a call doesn't go through?

Accepted Answer

If the connection doesn't happen, the client's credits are automatically refunded. Honored appointments, however, are flat-fee and non-refundable — this rule is shown to the client before booking.

Question 24

Are payments secure?

Accepted Answer

Yes. No banking data ever passes through Swizeo: everything is processed and encrypted by Stripe, one of the most widely used payment gateways in the world.

Question 25

What are the 3 possible configurations of my Swizeo?

Accepted Answer

1. Shop only: your profile and services only. 2. Shop + displayed network: your shop with a public page showcasing the experts you recommend. 3. Affiliate network only: a page dedicated to your network, with no shop of your own, ideal for marketing agencies or expert collectives.

Question 26

Can I choose whether to display my affiliates?

Accepted Answer

Yes, every seller freely decides whether to display their network based on their goals. You can perfectly well show only your own profile on your Swizeo while quietly affiliating dozens of experts behind the scenes. The solution is flexible and adapts to your strategy.

Question 27

How does the affiliate program work?

Accepted Answer

You apply to the Ambassador program from your dashboard, and Swizeo reviews every request. Once approved, you invite other experts by email or with your code: on every sale by an invited expert you earn from 5% of the amount, taken from the platform's commission and paid out automatically, for life. Want to know more? Contact us.

Question 28

Are there progression tiers?

Accepted Answer

No, no automatic tiers. You start from 5% on every sale from every invited expert, taken from Swizeo's share. Want to know more? Contact us.

Question 29

How much do ambassadors and invited experts earn?

Accepted Answer

Exactly the same thing: we only take 30% on the services of all professionals. Your affiliate commission, from 5%, is taken from our share, never from your invited expert's earnings — and it's paid for life.

Question 30

Can I add profiles that aren't on Swizeo?

Accepted Answer

You can add custom members with a nickname and profession, but the links must point to Swizeo shops: no external links are allowed, for the security of your visitors.

Question 31

How do I create promotions and promo codes?

Accepted Answer

Two levers: promotions show a struck-through price with a countdown on your cards and on your Promotions page, and promo codes (percentage or fixed amount) apply to every type of offer, including credit purchases. Send them to your clients in one click from ready-made email templates.

Question 32

Can I build client loyalty automatically?

Accepted Answer

Yes. Each shop can offer a birthday gift in credits, sent automatically with a festive email, and you can gift credits at any time. You also keep private timestamped notes on every client profile to pick up each conversation where it stopped.

Question 33

How do I make sure I never miss an appointment?

Accepted Answer

One agenda gathers all your bookings, a red dot flags new appointments and a notification lands in your bell. You get an email when a booking is made and a reminder 10 minutes before it starts, and a cancelled slot is instantly back on offer.

Question 34

How do I manage my availability?

Accepted Answer

You set your hours by day, pause your availability whenever you want, and choose how many rolling weeks ahead your clients can book (1 to 4 weeks).

Question 35

Can I chat with my clients?

Accepted Answer

Yes. A Contact button on your storefront opens a private conversation thread with you, and every service order has its own messaging with attachments.

Question 36

How do reviews work?

Accepted Answer

After a service, your client can leave a review. You'll find them all in a dedicated section, with the option to reply publicly and moderate them before display.

Question 37

Can I send emails to my clients?

Accepted Answer

Yes, a marketing module lets you send campaigns from ready-to-use templates (announcement, promotion, new release, follow-up) to your client base.

Question 38

What is automated?

Accepted Answer

File delivery after payment, triggering appointments at the scheduled time, reminders and notifications, per-minute billing for calls, refunds for failed calls, and expiration of unpaid bookings.

Question 39

Can I track my performance?

Accepted Answer

A dashboard brings together your revenue, sales by product type, your clients and their total spend, with filters by period (day, week, month, year).

Question 40

How do I log in?

Accepted Answer

No password needed: you enter your email and receive a one-time code, protected against bots. The same principle applies to your clients.

Question 41

Do my clients need to create an account?

Accepted Answer

They create a client account linked to your shop to find their purchases, bookings, credit balance, and messages. The account stays siloed per shop.

Question 42

Can I block a problematic client?

Accepted Answer

Yes, you can ban a client from your dashboard. They are signed out immediately and can no longer book, message you, or come back with the same account on another Swizeo shop.

Question 43

Can I close my shop at any time?

Accepted Answer

Yes, with no commitment or fees. Your clients keep access to the content they've already purchased.

Question 44

How do I contact support?

Accepted Answer

By email at contact@swizeo.ch. We usually reply within 24 to 48 hours.

Question 45

Can I reach Swizeo from my dashboard?

Accepted Answer

Yes, a support chat is built into your dashboard: message the Swizeo team and attach screenshots or files by drag and drop or paste. If nobody is online your message is also sent by email, and you're notified when we reply.

Questions ? We've got answers.

Getting started with Swizeo

What I can sell

My shop and its customization

Payments and commission

Affiliate program

Everyday tools

Account, clients, and support

Another question ?